Effective Date: 09/01/2023Thank you for choosing Sessions, your partner in mental health. Our goal is to provide you with seamless and timely access to our mental health services. Please review our fulfillment policy to understand how we deliver our services to you.
1. Service ActivationImmediate Access: Upon successful registration and payment, your account will be activated immediately, granting you full access to the Sessions platform and all included features.
Service Availability: Sessions is accessible 24/7, allowing you to use our services at your convenience. Some features, such as live counseling or scheduled sessions, may require appointments and are subject to availability.
2. Payment and BillingBilling Cycle: Your subscription will be billed on a monthly] basis, starting from the date of your initial payment. Billing details are available in your account settings.
Payment Methods: We accept payments via Credit/Debit Card, PayPal, etc. All transactions are processed securely, and no payment information is stored on our servers.
3. Refunds and CancellationsTrial Policy: We offer a 7 day trial for new subscribers. If you are unsatisfied with our service within this period, you may cancel your subscription.Cancellation: You may cancel your subscription at any time through your account settings. Cancellations will take effect at the end of your current billing cycle. No refunds will be issued for partial months.
4. Changes to ServicesService Modifications: We continuously strive to improve our services. From time to time, we may update, modify, or discontinue certain features. Any significant changes will be communicated to you via email or in-app notifications.
Pricing Changes: Any changes to subscription pricing will be communicated to you at least 30 days in advance, allowing you to continue or cancel your subscription as you see fit.
5. Technical SupportSupport Availability: Our support team is available [24/7] to assist you with any issues or questions. You can reach us via email, phone, or live chat].
Response Time: We aim to respond to all inquiries within [24 hours]. Urgent issues will be prioritized.
6. Service InterruptionsDowntime: While we strive to maintain 100% uptime, occasional maintenance or unforeseen issues may cause temporary disruptions. We will notify you of any planned maintenance in advance.
Compensation: If a service interruption significantly impacts your use of Sessions, we may offer compensation, such as an extension of your subscription at no additional cost.If you have any questions or require further assistance, please contact our customer support team at support@mysessionsapp.com
Thank you for choosing Sessions
